> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interviewflowai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Candidates and interviews

> Fix common problems with interview links, Candidate setup, reminders, roles, and plans.

This page covers the problems recruiting teams run into most often with Candidates and interviews.

## Links and interviews

> [accordion] The Candidate sees "Interview Link Expired"
>
> **Cause:** The link expired. Links last 4 days by default.
>
> **Fix:** Open the Candidate's **⋮** menu, click **Shortlist again**, and pick a new **Link expiry**.

> [accordion] The Candidate sees "Interview Already Completed"
>
> **Cause:** The Candidate already finished this interview.
>
> **Fix:** If they had a real problem, open the **⋮** menu and click **Reset Interview**. Then send them the link.

> [accordion] The Candidate can't click Start Interview
>
> **Cause:** An equipment check hasn't passed. See [Equipment check](https://docs.interviewflowai.com/interview-automation/candidate-experience.md#5-equipment-check).
>
> **Fix:** Send them [Help Candidates with interview issues](https://docs.interviewflowai.com/job-seekers/troubleshooting.md).

> [accordion] The Candidate's call dropped
>
> **Cause:** A network or browser problem.
>
> **Fix:** Ask them to reopen the link within 5 minutes. If they couldn't, reset the interview.

## Candidates and screening

> [accordion] Too many Candidates are declined by resume screening
>
> **Cause:** Your must-haves or **Minimum pass score** are too strict.
>
> **Fix:** Loosen them on the **Resume** tab. See [AI resume screening](https://docs.interviewflowai.com/interview-automation/resume-screening-settings.md).

> [accordion] "An interview is already scheduled with this candidate"
>
> **Cause:** That Candidate already has an interview for this Interviewer.
>
> **Fix:** Search for them on the **Applicants** tab.

> [accordion] Can't send a reminder
>
> **Cause:** You already reminded this Candidate in the last 24 hours.
>
> **Fix:** Try again tomorrow.

## Roles and plans

> [accordion] You can't accept, decline, rate, or move Candidates
>
> **Cause:** Only Owners can change Candidates.
>
> **Fix:** Ask an Owner to make the change or to change your role.

> [accordion] A feature is greyed out
>
> **Cause:** CSV import and export, phone interviews, and Talent Search are available on Growth and Scale. Proctoring, campaigns, and webhooks are available on Scale.
>
> **Fix:** Upgrade your plan.

## Related articles

* [Manage Candidates](https://docs.interviewflowai.com/interview-automation/manage-candidates.md)
* [Invite Candidates to interview](https://docs.interviewflowai.com/interview-automation/invite-applications-to-interview.md)
* [What the Candidate sees](https://docs.interviewflowai.com/interview-automation/candidate-experience.md)
* [Interviewer settings](https://docs.interviewflowai.com/platform/interviewer-settings.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.