> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interviewflowai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Camera and Microphone Troubleshooting

> Resolve common audio and video issues during your interview

If you are experiencing issues with your camera, microphone, or audio during an interview, follow these troubleshooting steps for your specific device and browser.

## Browser Permissions

The most common cause of audio and video issues is missing browser permissions. When you first join the interview, your browser will prompt you to allow access to your camera and microphone.

<Tabs>
  <Tab title="Google Chrome">
    1. Click the **lock** or **tune** icon on the left side of the address bar.
    2. Ensure the toggles for **Camera** and **Microphone** are turned on.
    3. If they are blocked, click **Site settings**, find Camera and Microphone, and change the setting to **Allow**.
    4. Refresh the page to apply changes.
  </Tab>

  <Tab title="Safari">
    1. Click **Safari** in the top menu bar and select **Settings** (or Preferences).
    2. Go to the **Websites** tab.
    3. Select **Camera** on the left sidebar. Find our website in the list and set it to **Allow**.
    4. Select **Microphone** on the left sidebar and set it to **Allow**.
    5. Refresh the page.
  </Tab>

  <Tab title="Firefox">
    1. Click the **padlock** icon in the address bar.
    2. Check the connection details. If Camera or Microphone are blocked, click the **X** next to them to remove the block.
    3. Refresh the page. When prompted again, select **Allow**.
  </Tab>

  <Tab title="Microsoft Edge">
    1. Click the **padlock** icon in the address bar.
    2. Make sure **Camera** and **Microphone** are set to **Allow**.
    3. If you don't see them, click **Permissions for this site** and change their settings to **Allow**.
    4. Refresh the page.
  </Tab>
</Tabs>

## Operating System Settings

If your browser has permission but the devices still do not work, your operating system might be blocking access.

### macOS (Apple)

1. Open **System Settings** (or System Preferences).
2. Go to **Privacy & Security**.
3. Click on **Camera**. Ensure your browser (e.g., Chrome, Safari) is toggled **on**.
4. Click on **Microphone**. Ensure your browser is toggled **on**.
5. Restart your browser if you made changes.

### Windows

1. Open **Settings** (Windows key + I).
2. Go to **Privacy & security**.
3. Under **App permissions**, click **Camera**. Ensure **Camera access** is on, and **Let desktop apps access your camera** is turned on for your browser.
4. Go back and click **Microphone**. Ensure **Microphone access** is on, and **Let desktop apps access your microphone** is turned on for your browser.

### iOS (iPhone & iPad)

1. Open the **Settings** app.
2. Scroll down and tap on **Safari** (or your preferred browser).
3. Under **Settings for Websites**, tap **Camera** and set it to **Allow**.
4. Tap **Microphone** and set it to **Allow**.

### Android

1. Open the **Settings** app.
2. Tap **Apps** > **See all apps**.
3. Find and tap your browser (e.g., Chrome).
4. Tap **Permissions**.
5. Tap **Camera** and select **Allow only while using the app**.
6. Tap **Microphone** and select **Allow only while using the app**.

## Audio Troubleshooting

If you cannot hear the AI Interviewer, try the following steps:

1. **Check device volume**: Ensure your device's volume is turned up and not muted.
2. **Check browser tab**: Ensure the browser tab is not muted. Right-click the tab and select **Unmute site** if available.
3. **Bluetooth devices**: If you are using Bluetooth headphones, ensure they are connected properly in your device's Bluetooth settings. Sometimes disconnecting and reconnecting helps.
4. **Different browser**: If audio issues persist, try opening the interview link in a different browser.

<Note>
  If you continue to experience issues after trying these steps, consider restarting your device or using a different device to complete your interview.
</Note>