> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interviewflowai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Candidates with interview issues

> Help Candidates resolve interview link, microphone, camera, and invitation issues.

Use this guide when a Candidate cannot start or complete their interview. Check the Candidate's status and your Interviewer settings before sending another invitation.

## Check the interview link

| Message the Candidate sees | What you should check |
| - | - |
| **Application Received!** | The application is submitted, but the Candidate has not been shortlisted. Review their application and your screening rules. |
| **Interview Link Expired** | Check the invitation's expiration settings and whether the Candidate needs a new invitation. |
| **Interview Already Completed** | Review the completed interview. If the Candidate reports an interruption, check the report and contact support before arranging another attempt. |
| **Job No Longer Available** | Check whether the Interviewer was archived or removed. |

## Help the Candidate join

For an online interview, ask the Candidate to use a stable internet connection and a working microphone. A camera is needed when your Interviewer requires video.

If **Join Meeting** does not open a new tab, ask the Candidate to allow pop-ups for the interview site and try again.

For a phone interview, confirm the Candidate's phone number. Ask them to allow calls from private numbers and keep their phone available after clicking **Join Meeting**.

For an assessment, ask the Candidate to use a laptop or desktop with a stable connection.

## Resolve microphone or camera problems

Ask the Candidate to:

1. Allow microphone access, and camera access if required, when prompted by the browser.
2. Open the browser's site permissions and check that the devices are allowed.
3. Check that their operating system allows the browser to use those devices.
4. Check device volume, the selected microphone or headset, and whether the browser tab is muted.
5. Try another browser or device if the issue continues.

## Understand opt-outs and reminders

If you enable opt-outs, Candidates can select **Opt out of this interview**, give a reason, and confirm. You are notified that they will not continue. They cannot take that interview after opting out.

Candidates can use **Unsubscribe from reminders** in a reminder email to stop reminders for that interview.

## Contact support

If the problem continues, contact [support](mailto:support@interviewflowai.com) with the Interviewer name, Candidate email, approximate time, and the error message. Use a private support channel. Remove personal details and credentials from any screenshot you plan to share publicly.


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