Skip to main content
Email templates let you control how candidates hear from you, from the first interview invitation to reminders and resume requests. Writing in your own tone and sending from your company domain helps keep every message consistent, professional, and on-brand.
  1. Log in to your InterviewFlowAI dashboard.
  2. Select Email Templates.

​
Custom email addresses

Send candidate emails from your own domain (for example, no-reply@yourcompany.com) instead of the default InterviewFlowAI address.

​
What this enables

  • Branded communications that match your company domain.
  • Higher trust and improved deliverability.

​
Where to set this up

Email Templates > Sender Domain

​
Requirements

  • Your email domain must be verified before creating any sender addresses.
  • You must be an Owner to add or verify sender domains.

​
Setup steps

1

Add your email domain

Enter your company domain (for example, yourcompany.com).
2

Add the DNS records shown in the app

The app will display the exact DNS records to create at your DNS provider. Create the records exactly as shown.
3

Verify the domain

After DNS is updated, click Verify in the app.
DNS can propagate in ~30 minutes but may take several hours. If verification doesn’t pass immediately, try again later.
4

Create a sender email (after domain verification)

Once your domain is verified, the Sender Email Addresses section becomes available.
  1. Click Add Sender Email.
  2. Choose your verified domain.
  3. Enter an email prefix (for example, interviews) to create an address like interviews@yourcompany.com.
From the Sender Email Addresses table, you can send a test email or delete sender addresses you no longer need.
5

Test your email (Optional)

Use the Test option to confirm delivery.

​
Create and manage templates

1

Create a new template

  1. Click the Templates button.
  2. Template Name: Enter a name for internal use.
  3. Template Type: Select the stage this email corresponds to:
    • Issue With Interview Call
    • Interview Invitation - Private Interviewer
    • 6 Hours Reminder
    • Interview Invitation - Public Interviewer
    • Shortlisted AI Screening
    • 24 Hours Reminder
    • Interview Completed
    • Thank You for Applying
  4. Subject Line: Write a clear, engaging subject line.
  5. Email Content: Use the editor to draft your message. You can use dynamic variables (like {{{candidate_name}}}) to personalize it.
  6. Tip: You can always click Load Default Template to see exactly which variables can be used.
  7. Preview: Always use the Preview button to check formatting.
  8. Click Create Template to save.
2

Create a template group

Template groups allow you to bundle multiple templates together. This is useful for assigning a specific “voice” or brand style to different roles or clients.
  1. Click Create Group.
  2. Group Name: Enter a descriptive name (e.g., “High Volume Retail Roles”).
  3. Sender Domain (Optional): Select a specific domain to be the “Sender” for this group.
  4. Select Templates: Choose the specific templates you created to include in this bundle.
  5. Click Create Group.
3

Map a template group to an interview

Once your group is ready, you can map it to a specific Interviewer interview.
  1. Select Interviewer.
  2. Select Template Group.
  3. Save your changes.
Important: All candidate emails for that specific interview will now use your custom templates. If a specific template type (like a “24 Hours Reminder”) is missing from your group, InterviewFlowAI will automatically fall back to the system default.