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Use this guide when a Candidate can’t start or finish their interview. If the Candidate sees Interview Link Expired, Interview Already Completed, or a “no longer available” message, the fix is on your side. See Troubleshooting.

Help the Candidate join

  • Online interview: The Candidate needs a stable internet connection and a working microphone, plus a camera if your Interviewer requires video. If Join Meeting doesn’t open a new tab, ask them to allow pop-ups.
  • Phone interview: Confirm the Candidate’s phone number. Ask them to allow calls from private numbers.
  • Assessment: Ask the Candidate to use a laptop or desktop.

Fix microphone or camera problems

Ask the Candidate to:
  1. Allow microphone and camera access when the browser asks.
  2. Check the browser’s site permissions.
  3. Check that their computer lets the browser use those devices.
  4. Check the volume and the selected microphone or headset.
  5. Try another browser or device.

Opt-outs and reminders

If you allow opt-outs, Candidates can click Opt out of this interview and give a reason. They can’t take that interview afterward. Candidates can click Unsubscribe from reminders in a reminder email to stop reminders.

Contact support

If the problem continues, email support with the Interviewer name, Candidate email, approximate time, and the error message.