Links and interviews
The Candidate sees "Interview Link Expired"
The Candidate sees "Interview Link Expired"
Cause: The link expired. Links last 4 days by default.Fix: Open the Candidate’s ⋮ menu, click Shortlist again, and pick a new Link expiry.
The Candidate sees "Interview Already Completed"
The Candidate sees "Interview Already Completed"
Cause: The Candidate already finished this interview.Fix: If they had a real problem, open the ⋮ menu and click Reset Interview. Then send them the link.
The Candidate can't click Start Interview
The Candidate can't click Start Interview
Cause: An equipment check hasn’t passed. See Equipment check.Fix: Send them Help Candidates with interview issues.
The Candidate's call dropped
The Candidate's call dropped
Cause: A network or browser problem.Fix: Ask them to reopen the link within 5 minutes. If they couldn’t, reset the interview.
Candidates and screening
Too many Candidates are declined by resume screening
Too many Candidates are declined by resume screening
Cause: Your must-haves or Minimum pass score are too strict.Fix: Loosen them on the Resume tab. See AI resume screening.
"An interview is already scheduled with this candidate"
"An interview is already scheduled with this candidate"
Cause: That Candidate already has an interview for this Interviewer.Fix: Search for them on the Applicants tab.
Can't send a reminder
Can't send a reminder
Cause: You already reminded this Candidate in the last 24 hours.Fix: Try again tomorrow.
Roles and plans
You can't accept, decline, rate, or move Candidates
You can't accept, decline, rate, or move Candidates
Cause: Only Owners can change Candidates.Fix: Ask an Owner to make the change or to change your role.
A feature is greyed out
A feature is greyed out
Cause: CSV import and export, phone interviews, and Talent Search are available on Growth and Scale. Proctoring, campaigns, and webhooks are available on Scale.Fix: Upgrade your plan.