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An AI role play is a live voice conversation between a Candidate and an AI character. You describe a real work situation, such as a discovery call, a frustrated customer, or a difficult feedback talk. The AI plays the other person and stays in role. After the call, the transcript is scored against the criteria you set. Role plays show you how a Candidate handles a situation, not just how they describe it.
If you do not see Role Plays in your account, contact support to confirm availability.

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Role plays and Interviewers

Role plays live on their own Role Plays page. They are not attached to an Interviewer. You can use one role play with Candidates from any Interviewer, and you can also invite people directly by email. When you create a role play, you can link an Interviewer so the AI uses its job description as context. This only helps draft the scenario.

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Role play statuses

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One attempt per person

Each person gets one attempt at each role play. Once someone is invited, they can’t be invited to the same role play again, even if you revoke the invite. A Candidate can still take several different role plays.

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Credits

Each graded role play session uses credits. You are charged only when the session is scored. Sessions marked Not scored are free. A session is not scored when there wasn’t enough to grade, for example:
  • The call was too short to score.
  • No conversation was recorded.
  • The call ended because of a technical problem.
  • The Candidate didn’t engage with the scenario.
The Candidate can’t retake a role play that was not scored.

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How scoring works

Each criterion is scored from 0 to 5, where 5 matches the strong answer you described and 1 matches the weak answer. The scores are combined using each criterion’s weight into one score from 0 to 100.
  • Criteria with a weight of 1 are informational. They appear in the report but don’t count toward the score.
  • There is no pass mark. You decide what to do with each result.

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Must-pass criteria

You can mark a criterion as Must pass. If the Candidate scores 2 or lower on it:
  • The criterion is flagged in the report.
  • The AI recommendation becomes No.
  • The score itself doesn’t change.

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Stages for Interviewer Candidates

When you add Candidates from an Interviewer, their stage changes as they go:
  1. Shortlisted for Role Play: the Candidate has been invited.
  2. Role Play Completed: the call has ended and been graded, or marked as not scored.
Candidates don’t move on automatically after a role play. You review the result and choose the next stage yourself.