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This page follows a Candidate from your link to the end of the AI interview. Use it to set expectations and answer Candidate questions.

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How Candidates arrive

  • Your public link, career page, job seeker portal, website embed, or QR code opens the application page.
  • An email after you add, import, or accept them opens their personal interview link.
If the Interviewer needs something the Candidate hasn’t given yet, such as a resume, they see the application page first.

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1. The application page

The page shows the job title, the Job Overview, and the application form.
Public application page for Customer Support Specialist with the Job Overview on the left and the Basic Information form on the right showing Name, Email, an uploaded resume, and an Additional Information question

The application page, with the form on the right.

The form asks for name and email, plus any phone number, resume, skill choice, portfolio, or application questions you require. The Candidate accepts the Privacy Policy and clicks Submit Application.

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2. After applying

  • Public Interviewer: Candidates who pass your screening go to the interview-ready screen.
  • Private Interviewer: Candidates see “Application Received!” and wait until you accept them.
  • Declined by screening: Candidates also see “Application Received!” They aren’t told on screen.
Application Received! card with Thank you for filling in your application details, If shortlisted you will soon receive an email about the next round, and a What happens next list

Application Received!

To tell declined Candidates, turn on Early rejection email in Interviewer settings.

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3. Ready for the interview

The personal link opens “Ready for Your Interview?” You can change this text in Settings → Interview redirect page.
Ready for Your Interview? screen with the Candidate's name and job role, Required items Stable Internet Connection and Working Microphone, Recommended items, What to expect tips, and a Join Meeting button

The interview-ready screen.

The Candidate clicks Join Meeting for a web call, or Join Phone Call to get a call on their phone. If you turned on opt-out, they also see Opt out of this interview.

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4. Interview guidelines

The Candidate reads the Interview Guidelines. The key rules are that the session is recorded and must be finished in one sitting. They tick the box and click Got it, let’s go.
Interview Guidelines dialog with Required and Recommended items, eight Important notes, tips to refresh if issues occur and mute when not speaking, and the acknowledgement checkbox with Got it, let's go

Interview Guidelines.

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5. Equipment check

The Candidate tests their Camera, Microphone, and Speaker. When every required check passes, the button changes to Start Interview. They can also try Quick Practice (60s) first.
Equipment check with Camera, Microphone, Speaker, and Ready steps, a camera preview reading Camera is off, device dropdowns, Test Camera, Test Microphone, and Test Speaker buttons, and a candidate card with Company, Interview language English, and Maximum duration 10 minutes

The equipment check.

The interview can’t start if:
  • The browser isn’t supported.
  • The Interviewer is Desktop only and the Candidate is on a phone or tablet.
  • Proctoring is on, Block second screens is on, and the Candidate has more than one screen.
  • Microphone access is blocked in the browser.
  • Video required is on and camera access is blocked in the browser.

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6. The interview

The AI greets the Candidate, asks your questions with follow-ups, answers questions about the role if you allowed it, and closes. During the call, the Candidate can mute and turn off the camera. If Show captions to candidates is on, they can also show captions. If the connection drops, they have 5 minutes to reconnect and resume.

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7. After the interview

The Candidate can answer any post-interview questions and rate the interview. If you set an Interview completion URL, they go to your page. Depending on your settings, they may also get a completion email or your coordinator scheduling link.
  • After completing, the Candidate sees “Interview Already Completed”.
  • After the link expires, they see “Interview Link Expired”. Links expire after 4 days by default. To fix it, use Change link expiry or Shortlist again on the Applicants tab.